Terms of Service

1. The agreement

Rememver is operated by LP Ventas en Línea S.A., cédula jurídica 3-101-746802, a company registered in Costa Rica and trading as Bamboo Tech Studio. By creating an account you accept these terms. If you do not accept them, do not use the service.

2. Eligibility

You must be at least 18 years old to hold a Rememver account. Recipients and trustees may be any age, but a trustee should be an adult, since verifying an event is a serious responsibility.

3. Your account

Keep your password private and your email address current. Because capsules can be triggered by inactivity, an email address you no longer read is a real risk: our check-in messages will go unanswered, which may cause your trustees to be notified. You are responsible for activity under your account.

4. Credits and payment

• Rememver is sold as one-time credit packs. There are no subscriptions and no recurring charges.
• One credit creates one capsule.
• Credits do not expire.
• Every feature is available at every tier. We do not gate functionality behind a higher price.
• Prices are in US dollars and are processed by Stripe.

5. Refunds

If you have not used any credits from a purchase, email us within 14 days of that purchase and we will refund it in full. Credits already spent on a created capsule are not refundable, because the storage and delivery commitment has already begun. Refund requests go to support@rememver.life.

6. Your content stays yours

You own everything you upload. You grant us only the narrow licence we need to operate the service: to store your content, and to transmit it to the recipient you named when the conditions you set are met. That licence exists for no other purpose. We do not publish your content, license it onward, use it in marketing, or use it to train machine learning models.

7. Acceptable use

Do not use Rememver to store or deliver anything unlawful, anything that harasses or threatens a person, sexual content involving minors, malware, or material you do not have the right to share. We may suspend an account and remove content that breaches this section, and we will report unlawful material where we are required to.

8. How delivery works

A capsule is delivered in one of two ways, both of which you configure:

• By date. The capsule unlocks at the date and time you set, and the recipient is emailed a claim code.
• By verified event. The capsule unlocks only after the number of trustees you specified confirm the event. You choose how many confirmations are required. We may ask trustees for supporting evidence before releasing a capsule.

9. The honest limits of event-based delivery

This section matters more than any other, so we will not bury it. Event-based delivery depends on other people and on information we cannot independently verify. Specifically:

• We have no way to know on our own that you have died. We learn it only when your trustees tell us.
• If your trustees cannot be reached, have changed their email address, predecease you, or simply choose not to respond, an event-based capsule may never be delivered.
• The inactivity check-in reduces but does not remove this risk. It only prompts trustees, it does not replace them.
• We are not able to guarantee that a capsule will be delivered, or that it will be delivered at a particular moment.

Choose at least two or three trustees, tell them in advance that you have named them, and keep their contact details up to date. Do not use Rememver as the only channel for information someone genuinely needs after your death.

10. Rememver is not a will

Rememver is not a law firm and does not provide legal advice. A capsule is a personal message. It has no legal force, it cannot transfer money or property, it cannot appoint a guardian, and it does not amend or replace a will. If you need any of those things, use a lawyer or a notary. You may of course store a convenience copy of a document in a capsule, but the copy carries no legal weight of its own.

11. Availability and warranties

We work hard to keep Rememver running and your files intact, and we keep redundant storage. Even so, the service is provided "as is" and we cannot promise it will be uninterrupted or error free. We do not warrant that any particular delivery will occur at any particular time.

12. Limitation of liability

To the maximum extent the law allows, our total liability to you for any claim relating to Rememver is limited to the amount you have paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, including any loss arising from a capsule being delivered late, being delivered early, or not being delivered at all. Nothing here limits liability that cannot lawfully be limited.

13. Suspension and closure

You may close your account whenever you like, which deletes your capsules. We may suspend or close an account that breaches section 7. If we ever discontinue the service entirely, we will give you advance notice and a window to download everything, as described in our Privacy Policy.

14. Changes to these terms

If we make a change that materially affects your rights, we will email you before it takes effect. Continuing to use Rememver after that means you accept the revised terms.

15. Governing law and contact

These terms are governed by the laws of Costa Rica. Questions go to support@rememver.life.