Frequently Asked Questions
Is Rememver a replacement for a legal will?
No. Rememver is a service for personal messages, emotional support, and storing copies of documents for convenience. It does not carry legal weight for asset distribution. Please consult a lawyer for wills and estates.
What if I change my mind about a capsule?
You can edit, reschedule, or delete any undelivered capsule at any time from your dashboard. Once a capsule is delivered it can no longer be edited or deleted, and it stays available to the recipient until they delete it.
How much does it cost?
Rememver uses a one-time payment model with no subscriptions. The Starter Pack is $49 and includes 5 video memories. You can purchase additional packs anytime. Credits never expire and all features are included.
How do trustees confirm an event?
When you set up a capsule for after your passing, you invite trustees by email. They don't need an account and don't pay. Each one gets a secure link to their Trustee Portal, where they can confirm the event. The capsule is released only after the number of trustees you chose confirm. We may ask trustees for supporting evidence before releasing a capsule. Trustees never see the video or the message.
Can I download my videos?
Yes, you can download your original files at any time from your dashboard.